Transcription of Partner Support Service Overview Guide
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Partner Support Service Overview Guide
Pre S Partner Support Service Overview Guide Assisting Partners with Implementation September 2016 version This document is cisco confidential, for cisco Field and Partner use only. Not for public distribution 2013 cisco Systems, Inc. All rights reserved. | This document is cisco Confidential. For cisco Field and Channel Partner use only. Not for public distribution. Page 2 of 21 Topic Snapshot This Partner Support Service high level implementation Overview is for: Sales Operations Account managers Deployment Engineers (as an introduction) Operations (as an introduction) About the Guide This Guide presents resources to help you implement your company branded collaborative Support and/or managed Service contracts under the cisco Partner Support Service offering that you sell. Contents Purpose .. 3 Goal .. 3 Intended audience .. 3 Partner Support Service Overview .
Partner Support Service, the Cisco device(s) at your customer’s network must be under contract in order to be entitled to service. Every service request (by phone, e-mail, or web) must include the contract number and valid serial number(s) for the gear in question. The Cisco ID of the Partner contacting Cisco about a specific device
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