Transcription of Partner Support Service Overview Guide - Cisco
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Partner Support Service Overview Guide - Cisco
Pre S Partner Support Service Overview Guide Assisting Partners with Implementation September 2016 version This document is Cisco confidential, for Cisco Field and Partner use only. Not for public distribution 2013 Cisco Systems, Inc. All rights reserved. | This document is Cisco Confidential. For Cisco Field and Channel Partner use only. Not for public distribution. Page 2 of 21 Topic Snapshot This Partner Support Service high level implementation Overview is for: Sales Operations Account managers Deployment Engineers (as an introduction) Operations (as an introduction) About the Guide This Guide presents resources to help you implement your company branded collaborative Support and/or managed Service contracts under the Cisco Partner Support Service offering that you sell.
be eligible to access one or more of the following service elements. These service elements help ensure your customer’s network is available and reliable. Cisco Technical Assistance Center (TAC) support Hardware replacement Access to the Cisco support website Software downloads Optional onsite support
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