Transcription of Patient Experience Strategy - UHS
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Patient Experience Strategy - UHS
Patient Experience Strategy December 2012 December 2016. 1. Putting the Patient first it's in our DNA . Introduction & Background to the Strategy patients tell us that good hospital care depends on getting the basics right. It is important to patients to receive good nutrition and hydration, to feel safe and cared for, to have care provided in clean and pleasant environments, and to feel trust and confidence in those caring for them. With over 10,000 Patient episodes every month, our goals for providing a high quality, consistently positive Patient Experience may be ambitious but they are essential. Our highest priority is to provide care, treatment and facilities to meet the fundamental needs of patients , relatives and carers who use our services. We are determined to build on the success of delivering the previous Patient Experience Strategy over the last 3 years.
2 “Putting the patient first… it’s in our DNA” Introduction & Background to the Strategy Patients tell us that good hospital care depends on getting the basics right.
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