PERFORMANCE BENCHMARKING IN THE PUBLIC SECTOR: …

1 PERFORMANCE BENCHMARKING IN THE PUBLIC SECTOR: THE UNITED KINGDOM EXPERIENCEby Jeremy Cowper and Dr. Martin SamuelsNext Steps Team, Office of PUBLIC ServicesCabinet Office, United KingdomIntroductionThere has been significant reform of the PUBLIC sector in the UK since 1979. A wide range ofinitiatives has affected every area of activity, including central government, the National Health Serviceand local government. A common feature of these initiatives is the drive to improve value for the more important individual initiatives have been the creation of Next Steps Agenciesto undertake many of the executive functions of central government, market testing and compulsorycompetitive tendering of many operational functions throughout the PUBLIC sector, the transfer ofpreviously PUBLIC businesses into the private sector where this was feasible, and the creation of internalmarkets, such as in health and education, to replicate competitive environments.

Quality Management (EFQM) during 1988-1991. The BQF uses the model as the basis for the UK Quality Awards, which recognise British businesses of outstanding quality. The model setting out its nine criteria is reproduced at Annex A. A full assessment of an organisation’s performance against the BEM is a significant undertaking,

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