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Performance Management and Measurement

PPEERRFFOORRMMAANNCCEE MMAANNAAGGEEMMEENNTT AANNDD MMEEAASSUURREEMMEENNTT U. S. Department of Health and Human Services Health Resources and Services Administration April 2011 Performance Management and Measurement Contents Performance Management AND Measurement .. 1 Part 1: Overview .. 1 Introduction .. 1 What Is Performance Measurement ? .. 2 Why Does an Organization Need to Measure Performance ? .. 2 Types of Performance Measures .. 3 Performance Management .. 3 Part 2: Performance Management Process [bookmark].. 5 Step 1: Evaluate organizational Priorities.

• Clinicians use performance measurement to quantify the effectiveness of evidence-based care provided by their care delivery systems • Organizational leaders use performance measurement to monitor and improve management, clinical care, and support services • Fund raising is increasingly tied to documented performance

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  Performance, Measurement, Effectiveness, Performance measurement, Organizational

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