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Performance Management and Measurement

PPEERRFFOORRMMAANNCCEE MMAANNAAGGEEMMEENNTT AANNDD MMEEAASSUURREEMMEENNTT U. S. Department of Health and Human Services Health Resources and Services Administration April 2011 Performance Management and Measurement Contents Performance Management AND Measurement .. 1 Part 1: Overview .. 1 introduction .. 1 What Is Performance Measurement ? .. 2 Why Does an Organization Need to Measure Performance ? .. 2 Types of Performance Measures .. 3 Performance Management .. 3 Part 2: Performance Management Process [bookmark].. 5 Step 1: Evaluate Organizational Priorities .. 7 Step 2: Choose Performance Measures .. 8 Step 3: Determine a Baseline .. 9 Step 4: Evaluate Performance .. 11 Step 5: Develop a Plan and Make Changes to Improve Performance .

Introduction. Since accountability for performance has become increasingly critical in health care, it is necessary for an organization to understand the key drivers behind its performance and ... performance measurement provide information on how an …

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