Transcription of Performance Management and Public Service Improvement
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Performance Management and Public Service Improvement Evidence Review Prepared for the Commission on Public Service Governance and Delivery Rhys Andrews January 2014 PPIW Report 1 The Public Policy Institute for Wales The Public Policy Institute for Wales (PPIW) helps to improve policy-making and delivery by providing Ministers with access to independent expert advice which draws on rigorous research and evidence. An independent body funded by the Welsh Government, the Institute works directly with Ministers to: Determine what evidence they need Identify sources of relevant evidence and expertise Commission bespoke analysis and advice from policy experts, and Advise on the content of the Welsh Governm
Next, the findings from an international ... performance gains through “benchmark competition”. By publishing and disseminating ... formulate, implement and monitor organizational goals. Thompson (2002), for example, suggests that for public services, measurement and control systems are especially important
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