Transcription of PERFORMANCE MANAGEMENT FRAMEWORK - OVH
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PERFORMANCE MANAGEMENT and Service Improvement FRAMEWORK Author Marcus Evans, Operational Director - PERFORMANCE and Customer Insight Date: December 2015 Sovini PERFORMANCE MANAGEMENT FRAMEWORK December 2015 2 Contents Page 1. Introduction 3 2. Strategic Planning process 5 a. Sovini Golden Thread 5 b. Sovini Corporate Plans 6 c. Strategic Plans 6 d. Service Delivery Plans 6 e. PERFORMANCE Appraisals 6 f. Key PERFORMANCE Indicators 7 g. Timetable 8 3. PERFORMANCE Monitoring 9 a. Covalent PERFORMANCE MANAGEMENT Software 9 i.
Sovini Performance Management Framework – December 2015 5 2 Strategic Planning Process 2. a The Sovini Golden Thread The PMF sets out the stages involved in translating our ideas into effective action through
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