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Performance measurement techniques - Kaplan

Performance measurement techniques Chapter learning objectives Upon completion of this chapter you will be able to: discuss the purpose of mission statements and their role in Performance measurement discuss the purpose of strategic and operational and tactical objectives and their role in Performance measurement discuss the impact of economic and market conditions on Performance measurement explain the impact of government regulation on Performance measurement discuss the relationship between short term and long term Performance discuss and calculate measures of financial Performance (profitability, liquidity.)

3 Critical success factors Critical success factors (CSFs) are the essential areas of the business that must be performed well if the mission, objectives and goals of the business are to be achieved. CSFs act as a common point of reference to measure the success of the business.

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