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Performance measurement techniques - Kaplan

Performance measurement techniques Chapter learning objectives Upon completion of this chapter you will be able to: discuss the purpose of mission statements and their role in Performance measurement discuss the purpose of strategic and operational and tactical objectives and their role in Performance measurement discuss the impact of economic and market conditions on Performance measurement explain the impact of government regulation on Performance measurement discuss the relationship between short term and long term Performance discuss and calculate measures of financial Performance (profitability, liquidity, activity and gearing)

developed at strategic, operational and tactical levels in order to allow an organisation to measure progress towards the overall goal. The different elements of the mission statement can be used as a guide for producing performance measures for the business.

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