Transcription of Planning for Service Delivery Improvement - United Nations
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Planning for Service Delivery Improvement - United Nations
IssuesSDR Vol 5 No 2 2006106In his 2004 State of the NationAddress, President thabo mbeki said: We must be impatient with those inthe public Service who see themselves aspen-pushers and guardians of rubberstamps, thieves intent on self-enrich-ment, bureaucrats who think they havea right to ignore the vision of BathoPele, who come to work as late as possi-ble, work as little as possible and knockoff as early as possible. Since 1994 the democratic govern-ment has targeted the acceleration ofservice Delivery to communities. This isseen as necessary to eradicate inequali-ties that are a result of our past. Themajor policy instrument in this regardhas been the White Paper on theTransformation of the Public Servicepublished in policy sets out eight transforma-tion priorities, among which transform-ing Service Delivery is regarded as this transformation priority theWhite Paper on the Transformation ofService Delivery published in 1997(Batho Pele) was developed to provide apolicy framew
Issues SDR Vol 5 No 2 2006 106 I n his 2004 State of the Nation Address, President Thabo Mbeki said: “We must be impatient with those in the public service who see themselves as
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