POLICY DOCUMENT ON CUSTOMER SERVICE

POLICY DOCUMENT ONCUSTOMER SERVICE2014-20151 Objective: CUSTOMER SERVICE is an important factor for survival for the retail banking sector. It is the responsibility of the bank to provide best SERVICE to our customers and any kind of inefficiency is not acceptable. The quality of CUSTOMER SERVICE in the bank has to be high, meeting the legitimate aspirations of its customers to enable the bank to maintain its image, create confidence and build a good relationship with its customers. The POLICY on CUSTOMER SERVICE is established to achieve the care for and provide complete satisfaction to gain and sustain CUSTOMER confidence by ensuring high ethical standards of SERVICE to suit all levels of our CUSTOMER establish prudent and acceptable practices in line with the Banking law under the Negotiable Instruments Act, 1881 and Banking Regulation Act 1949 and the Banking Code Standards Board of india s (BCSBI) Code of motivate and enhance CUSTOMER relationship management skills amongst the staff of the bank The POLICY has been framed based on the

The Policy has been framed based on the guidelines stated in the Reserve Bank of India’s Circular No. RBI/2014-15/26 UBD.BPD. (PCB).MC.No. 10 /12.05.001/2014-15 dated July 1, ... (Anti-Money Laundering) and suspicious transactions.

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  Reserve, Bank, Services, Guidelines, Customer, Customer service, India, Money, Anti, Laundering, Money laundering, Reserve bank of india s

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