Transcription of Powerful Phrases for Effective Customer Service
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Powerful Phrases for Effective Customer Service
Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Ren e Evenson Excerpted from Powerful Phrases for Effective Customer Service : Over 700. Ready-to-Use Phrases and Scripts That Really Get Results by Ren e Evenson. Copyright 2012 by Ren e Evenson. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved. 1. Communicating Powerful Phrases Customer Service means finding the best solution for each Customer , quickly, correctly, and with a helpful attitude. he above goal might be easy to accomplish when you're han- T dling those easy-to-satisfy, pleasant customers, but let's face it: Many customers are not easily satisfied. And they're not always pleasant. In fact, they're often hurried, stressed out, impatient, demanding, or downright rude; no one, it seems, has the time for all the niceties of interpersonal interaction anymore.
1 Communicating Powerful Phrases Customer Service means finding the best solution for each customer, quickly, correctly, and with a helpful attitude.
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