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Principles for gathering and using feedback from people ...

received was helpful and how it might have been improved. This can be helpful both in circumstances where people are happy with the help they have received, and when they are not. Including some way to provide feedback at key transitions points (such as when reviewing, transferring or closing cases) can be very helpful. It can be tempting only ...

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  Using, Principles, Feedback, Received, Gathering, Principles for gathering and using feedback

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