Problem Solving - SAGE Publications Inc

203 11 Problem Solving T eam Problem Solving is studied using three different approaches: how teams go about Solving their problems, what types of behavior con-tribute to effective Problem Solving , and what techniques can be used to improve group Problem Solving . Teams should base their Problem - Solving approaches on a rational model of the process that includes six stages: Problem definition, evaluation of the Problem , generating alternatives, selecting a solution, implementation, and evaluation of the results. In prac-tice, however, this rational approach is rarely followed, and teams often find themselves developing solutions before they understand the problems. At each stage of the Problem - Solving process, teams can use a number of techniques to improve their Problem - Solving abilities. Using these tech-niques helps teams be more effective Problem solvers.

ing, storming, norming, and performing. In the forming stage, the team examines the problem and tries to better understand the issues related to it. The storming stage is a time of conflict, when different definitions of the problem and preliminary solutions are discussed. Often, the team jumps ahead to arguing about solutions before

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