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Process Improvement Project Guide - L.K.Q.

Process Improvement Project Guide 2 Copyright ProcessModel, Inc. 2002. All rights reserved. Process Improvement : Project Guide Introduction Background page 3 Process Improvement and Company Strategy page 3 Starting a Project Selecting the Processes to Be Improved page 5 Project Teams page 5 Process Definition Means of Documenting Processes page 7 Sources of Information page 9 What Information Needs to be Collected? page 9 Process Analysis & Improvement Measuring Process Performance page 11 Process Improvement Tools page 11 Simulation page 12 Analyzing and Improving a Process page 12 Process Improvement Phases in Detail page 14 Ensuring a Successful Project Ensuring Success page 15 A Few Last Words page 18 Appendix 1: Meeting and Conference Call Tracker page 19 3 Copyright ProcessModel, Inc.

4 ©Copyright ProcessModel, Inc. 2002. All rights reserved. saying is that it takes 16 man-hours to produce a widget. The important measure is how long the customer has to wait to receive the widget.

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