PRODUCTION AND OPERATIONS MANAGEMENT …

Performance Impacts of Strategy, InformationTechnology Applications, and BusinessProcess Outsourcing in PlantsIndranil Bardhan Sunil Mithas Shu LinSchool of MANAGEMENT , University of Texas at Dallas, Richardson, Texas 75083-0688, USAR obert H. Smith School of Business, University of Maryland, College Park, Maryland 20742, USAC raig School of Business, California State University, Fresno, California 93740-8001, paper develops a conceptual model to study the role of outsourcing strategies and plant-levelinformation technology (IT) application infrastructure in the outsourcing of PRODUCTION and supportbusiness processes, as well as their subsequent impact on overall plant performance. We validate thismodel empirically using cross-sectional survey data from manufacturing plants. We find that someIT applications are more effective at enabling the outsourcing of business processes than others.

both production and support processes, whereas operations management systems are not associated with the outsourcing of plant processes. Plants with a low-cost outsourcing strategy are more likely to

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  Operations, Management, Production, Operations management, Production and operations management

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