Transcription of Prohibited Business Conduct - Bank Negara Malaysia
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Prohibited Business Conduct - Bank Negara Malaysia
Issued on: 17 November 2014 Prohibited Business Conduct Issued on: 17 November 2014 BNM/RH/GD 029-1 Consumer and Market Conduct Department Prohibited Business Conduct PART A OVERVIEW .. 1 1. Introduction .. 1 2. Policy Document Objective .. 1 3. Applicability .. 2 4. Legal Provisions .. 2 5. Effective date .. 3 6. Interpretation .. 3 PART B FINANCIAL CONSUMERS .. 3 7. Definition of financial consumers for the purpose of Schedule 7 .. 3 PART C GUIDANCE ON Prohibited Business Conduct .. 4 8. Engaging in misleading or deceptive Conduct .. 4 9. Exerting undue pressure or influence .. 7 10. Demanding payments for unsolicited financial services or products .. 9 11. Coercing financial consumers to acquire a financial service as condition to acquiring another financial service .. 11 12. Colluding to fix features or terms to the detriment of financial consumers .. 12 PART D SUPERVISORY ACTIONS.
Issued on: 17 November 2014 BNM/RH/GD 029-1 Consumer and Market Conduct Department Prohibited Business Conduct Page 2/14 prohibited business conduct as set out in Schedule 7.
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