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Project Charter Template

UCSF ITS Product and Project Management Office Project Charter 1 Project Charter General Information Project Title Date Enterprise Service Management Reporting 7/3/2012 Project Manager Phone Email Jodi Muller Executive Sponsor Phone Email Opinder Bawa document Version Updated Date 7/32012 Project Scope Situation / Problem / Opportunity Current reporting functionality in ServiceNow is very limited, not user friendly and accessible only to ITIL users. Project Goals The Enterprise Service Management Reporting Project intends to plan, design, construct and implement a structured data warehouse environment that will include data from ServiceNow.

Project Charter 1.0 1 Project Charter General Information Project Title Date Enterprise Service Management Reporting 7/3/2012 Project Manager Phone Email Jodi Muller 415.476.2821 Jodi.Muller@ucsf.edu Executive Sponsor Phone Email Opinder Bawa 415.502.4004 BawaO@medsch.ucsf.edu Document Version Updated Date 1.0 7/32012 Project Scope

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