Psychological Bulletin

VOL. 51, No. 4 JULY, 1954 Psychological Bulletin THE CRITICAL incident TECHNIQUE JOHN C. FLANAGAN American Institute for Research and University of Pittsburgh During the past ten years the writer and various collaborators have been engaged in developing and utilizing a method that has been named the "critical incident technique." It is the purpose of this article to describe the development of this methodology, its fundamental principles, and its present status. In addition, the findings of a considerable number of studies making use of the critical incident technique will be briefly reviewed and certain possible further uses of the technique will be indicated. The critical incident technique consists of a set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving practical problems and developing broad Psychological principles.

1948 provided valuable experience with the critical incident technique. This study, reported by Nagay (48), was done for the Civil Aeronautics Administration under the sponsorship of the Committee on Aviation Psychology of the National Research Council. It was concerned with the air route traffic controller's job. One of the innovations in this

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