Transcription of Psychological Bulletin
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Psychological Bulletin
VOL. 51, No. 4 JULY, 1954 Psychological Bulletin THE CRITICAL INCIDENT TECHNIQUE JOHN C. FLANAGAN American Institute for Research and University of Pittsburgh During the past ten years the writer and various collaborators have been engaged in developing and utilizing a method that has been named the "critical incident technique." It is the purpose of this article to describe the development of this methodology, its fundamental principles, and its present status. In addition, the findings of a considerable number of studies making use of the critical incident technique will be briefly reviewed and certain possible further uses of the technique will be indicated. The critical incident technique consists of a set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving practical problems and developing broad Psychological principles.
The third application of the critical incident technique by the staff of the American Institute for Research was in obtaining the critical requirements for research personnel on a project sponsored by the Psychological Sciences Division of the Office of Naval Research. In this study (20), about 500 scientists in 20 research laboratories were
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