Psychological Bulletin

VOL. 51, No. 4 JULY, 1954 Psychological Bulletin THE critical INCIDENT TECHNIQUE JOHN C. FLANAGAN American Institute for Research and University of Pittsburgh During the past ten years the writer and various collaborators have been engaged in developing and utilizing a method that has been named the " critical incident technique." It is the purpose of this article to describe the development of this methodology, its fundamental principles, and its present status. In addition, the findings of a considerable number of studies making use of the critical incident technique will be briefly reviewed and certain possible further uses of the technique will be indicated. The critical incident technique consists of a set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving practical problems and developing broad Psychological principles. The critical incident technique outlines procedures for collecting observed incidents having special significance and meeting systematically defined criteria.

critical incidents reported anonymously in interviews by the pilots themselves. From this study, 733 critical pilot behaviors were classified into 24 critical requirements of the airline pilot's job. These were used to develop selection tests to measure the aptitudes and other personality characteristics found critical for success in the job.

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