Transcription of Psychological Bulletin
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Psychological Bulletin
VOL. 51, No. 4 JULY, 1954 Psychological Bulletin THE CRITICAL INCIDENT TECHNIQUE JOHN C. FLANAGAN American Institute for Research and University of Pittsburgh During the past ten years the writer and various collaborators have been engaged in developing and utilizing a method that has been named the "critical incident technique." It is the purpose of this article to describe the development of this methodology, its fundamental principles, and its present status. In addition, the findings of a considerable number of studies making use of the critical incident technique will be briefly reviewed and certain possible further uses of the technique will be indicated. The critical incident technique consists of a set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving practical problems and developing broad Psychological principles.
bombing missions as reported in the Group Mission Reports. Although in the preparation of these reports much greater emphasis was given to determining the precise facts in the case, it was apparent that in many instances the official reports did not provide a complete record of all the important events. Even with
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