Transcription of PureConnect Installation and Configuration Guide
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PureConnect Installation and Configuration Guide
PureConnect . 2020 R1. Generated: 09-March-2020. Content last updated: PureConnect 09-March-2020. See Change Log for summary of Installation and Configuration Guide changes. Abstract This document describes how to install and con gure a new CIC 2015. R1 or later Installation . For the latest version of this document, see the PureConnect Documentation Library at: For copyright and trademark information, see 1. Table of Contents Table of Contents 2. Introduction 7. Customer Interaction Center (CIC) 7. Improved architecture 7. Eliminate third-party telephony components 8. Increased scalability and reliability 8. Virtualization support for CIC server 8. Customer service enhancements 9. Management enhancements 9.
Introduction Customer Interaction Center (CIC) Customer Interaction Center (CIC) has always been a powerful all-in-one solution for IP business communications.
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