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Putting Mail on Hold - Postal Regulatory Commission

USPS Report on PRC Rate and Service Inquiries for January 2012 The Postal Regulatory Commission referred 68 inquiries to the Postal Service in January. Customers received responses on average within 20 days. Inquiries covered various topics that fell into three main categories: Delivery services (52) , the time of delivery, forwarding, and method of delivery. customer services (11) , hours of service, availability of retail products, and product tracking. Policies/procedures (5) , general information, obtaining refunds or exchanging postage, and suggestions. While many of the inquiries were customer specific, the following topic is highlighted for possible interest to a larger audience.

Feb 23, 2012 · • Customer services (11) – i.e., hours of service, a vailability of retail products, and product tracking. • Policies/procedures (5) – i.e., general informatio n, obtaining refunds or exchanging postage, and suggestions. While many of the inquiries were customer specific, the following topic is highlighted for possible

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www.prc.gov

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