Quality Assurance Guidelines - CMS

Quality Assurance GuidelinesCAHPS Hospital Survey (HCAHPS)Version 2020 Centers for Medicare & Medicaid Services i HCAHPS Quality Assurance Guidelines CAHPS Hospital Survey (HCAHPS) Quality Assurance Guidelines ACKNOWLEDGMENTS These Quality Assurance Guidelines were prepared under contract to the Centers for Medicare & Medicaid Services (CMS). The primary author is the Health Services Advisory Group, ably assisted by the National Committee for Quality Assurance , expert consultants and CMS.

HCAHPS Quality Assurance Plan (QAP) Analysis of Submitted Data On-site Visits/Conference Calls Non-compliance and Sanctions 187 XIV. Data Reporting Overview Public Reporting of HCAHPS Results Hospital Preview Reports 193 XV. Exception Request/Discrepancy Report Processes Overview

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