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QUALITY BASICS Root Cause Analysis For Beginners

QUALITY PROGRESSIJULY 2004I45 root Cause AnalysisFor Beginnersby James J. Rooney and Lee N. Vanden Heuveloot Cause Analysis (RCA) is a processdesigned for use in investigating and cate-gorizing the root causes of events with safe-ty, health, environmental, QUALITY , reliability andproduction impacts. The term event is used togenerically identify occurrences that produce orhave the potential to produce these types of conse-quences. Simply stated, RCA is a tool designed to helpidentify not only whatand howan event occurred,but also whyit happened. Only when investiga-tors are able to determine why an event or failureoccurred will they be able to specify workablecorrective measures that prevent future events ofthe type observed.

• Root cause analysis helps identify what, how and why something happened, thus preventing recurrence. • Root causes are underlying, are reasonably identifiable, can be controlled by management and allow for generation of recommendations. • The process involves data collection, cause charting, root cause identification and recom-

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