Transcription of Quality in Legal Services
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Quality in Legal Services
Quality in Legal Services November 2010 Quality in Legal Services I 2 CONTENTS 1 Summary 1 2 Introduction 4 3 Ensuring Quality in Legal Services 7 4 A future agenda for Quality assurance 16 Annex The Quality assurance landscape 19 Notes 22 Quality in Legal Services I 1 1 SummaryThe Panel s findings Quality issues go to the very purpose of why Legal Services are regulated in the public interest. Consumers use lawyers at critical life moments and when they feel at their most vulnerable; the advice they receive in these situations can have major financial and personal consequences. Quality in Legal Services means combining up-to-date Legal knowledge and skills with good client care to deliver advice in a way that is useful.
Quality in Legal Services I 1 1 Summary The Panel’s findings 1.1. Quality issues go to the very purpose of why legal services are regulated in the
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