Transcription of Quality Management Skills - orgdynamics.com
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Quality Management Skills - orgdynamics.com
Quality Management Skills reparing Managers to Lead Total QualityThe challenge was clear: Help the refinery s managers and supervisors move away from adeeply entrenched, highly authoritative Management style toward a new, more participa-tive approach one that would inspire all employees to take ownership for Quality andcustomer satisfaction. We were asking managers to change in fundamental ways, recalls the plant manager incharge of the refinery. We had to make sure they could walk the talk of the new managementstyle. The refinery implemented ODI s Quality Management Skillsprogram as part of a larger, compa-ny-wide total Quality process that included ODI Quality Strategy and Planning, custom-developedquality awareness sessions, and Quality Action Teamstraining.
reparing Managers to Lead Total Quality The challenge was clear: Help the refinery’s managers and supervisors move away from a deeply entrenched, highly authoritative management style toward a new, more participa-
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