Transcription of Quality measurement: setting standards
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Quality measurement: setting standards
Quality measurement : setting standards1 Quality measurement : setting standards Anne Whiteley and Susan Younger-RossDevon Social Services DepartmentThis paper sets out Devon County Council social services department sapproach to setting and using Quality standards in practice. It covers boththe policy and operational aspects of the process and comments on process of setting standardsIn 1990 Devon social services developed a policy for Quality with thefollowing aim: to stimulate and support the development of high qualitysocial care services in the public, private and voluntary sectors in orderto ensure a range of choice to consumers . The policy set out keyexpectations of services. They should be: effective and efficient and based on the needs of users; flexible, sensitive and responsive to the changing needs of users; reliable and consistent, with continuity of delivery; based on clear aims; consistent with our own agreed standards ; continuously improved and developed by monitoring, evaluation andinspection; provided by people with a high standard of professional knowledge andpractical skills; encouraging, enabling and mai
Quality measurement: setting standards Anne Whiteley and Susan Younger-Ross Devon Social Services Department This paper sets out Devon County Council social services department’s
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Implementation of the National Qualifications, Quality assurance, Quality Improvement Initiatives in Accreditation:, Quality Improvement Initiatives in Accreditation: Private, Activity, Quality, Achieving, Quality Management Manual, Program Management Office (PMO): Overview, Key Performance Indicators, Six Sigma, and, Research and Evidence-Based Practice