Quality Standards Recognising E - TheAA.com

Hotel ServicesRecognising ExcellenceRecognising ExcellenceHotelQuality StandardsAA Hotel Services14th Floor, Fanum House, Basing View, Basingstoke, RG21 4 EAGeneral Enquiries Tel: 01256 844455 Fax: 01256 491647 Email: Sales Email: Media Limited Registered Office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA Registered in England and Wales number: 06112600 2011 AA Media OVERALL Statutory Safety and Physical Guest Staff Reservations, prices and Reception: staff availability for guest arrival and Luggage Other - Reception/Concierge/Housekeeping ALL MEALS - DINING Quality AND Dining Restaurant Tables/table Meal Service: Breakfast Range of Food Style of OTHER Dinner: hours of Range of Menu and Food Style of Wine and wine Alcoholic drink services/licences (as applicable under the licensing laws in each country) Lunch Light refreshments, snacks and afternoon Room service Room service: service and Room service: General Size and Bed size: Bed Bedding Bedding Decor: walls, ceiling and Heating and temperature Window Furniture, soft furnishings and Clothes and luggage Beverage-making facilities In-room Communication and business Telephone In-room ENSUITE BATHROOM AND

2 GEnERAL OvERvIEW 1.0 GEnERAl OVERViEW GEnERAL OvERvIEW 3 1.0 GEnERAl OVERViEW Make sure your team have read and understood the AA Quality Standards booklet. The content is vital in order to understand the requirements at each star level.

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