Transcription of Quest Publishes in the Workflow - Service Innovation
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Quest Publishes in the Workflow - Service Innovation
1 The Goal A KCS program refresh was launched at Quest (then Dell Software Group) in August 2013 to identify gaps, rebuild the foundation, mature and enhance the program, and increase adoption - especially during and after several acquisitions. The first year of the refresh included one company and about 175 Support Engineers. Over the next two years, the program enhancements grew to include another seven companies that were part of the Dell Software Group, which meant training on both the KCS process and in many cases, a new unified platform.
1 The Goal A KCS program refresh was launched at Quest (then Dell Software Group) in August 2013 to identify gaps, rebuild the foundation, mature and enhance
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