Transcription of Quick Reference Guide for US Travel Agents
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Quick Reference Guide for US Travel Agents
Lufthansa German Airlines Page 1 of 10 Last updated: 11/9/2012 Quick Reference Guide for US Travel Agents Agent Debit Memo (ADM) Policy of Lufthansa German Airlines Lufthansa reserves the right to amend and/or to adapt and/or to delete rules and fees described in this document. Lufthansa German Airlines Page 2 of 10 Last updated: 11/9/2012 List of Content General Information regarding Lufthansa s ADM policy_____ 3 ADM types issued by Lufthansa and tips & helpful hints how to avoid them:_____ 4 Fare violations_____ 4 Commission violations_____ 4 Service Fees, Surcharges and Taxes_____ 4 Refund violations_____ 5 Exchange violations_____ 5 Uncollected change fees_____ 5 Mishandling of Schedule changes_____ 5 Missing waiver codes_____ 6 Other violations such as but not limited to:_____ 6 Overview dispute procedure:_____ 6 Agent Credit Memos (ACMs):_____ 6 Additional tips and helpful hints how to avoid automatic cancellation of PNRs.
©Lufthansa German Airlines Page 1 of 10 Last updated: 11/9/2012. Quick Reference Guide for US Travel Agents
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