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Relationship between Service Quality and …
International Journal of Scientific and Research Publications, Volume 4, Issue 11, November 2014 1 ISSN 2250-3153 Relationship between Service Quality and customer Satisfaction in Sri Lankan Hotel Industry Umesh Gunarathne Department of Marketing Faculty of Management and Finance University of Ruhuna Matara: SRI LANKA Abstract- After 30 years war, as a country Sri Lanka has a great opportunity to develop tourism industry and there are lot of tourists visit to spend holidays in Sri Lanka from around the world. In tourism industry Hotels play a major role. Therefore the hotels should be provided excellent services Quality for their customers.
International Journal of Scientific and Research Publications, Volume 4, Issue 11, November 2014 1 ISSN 2250-3153 www.ijsrp.org Relationship between Service Quality and Customer
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