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RESPONSE TO FEEDBACK RECEIVED

Monetary Authority Of Singapore 1 RESPONSE TO FEEDBACK RECEIVED Draft Regulations for Complaints Handling and Resolution Revised Biannual Report and Implementation Timeline for Complaints Handling and Resolution Regulations 11 March 2021 RESPONSE TO FEEDBACK RECEIVED ON DRAFT REGULATIONS FOR COMPLAINTS HANDLING AND RESOLUTION / REVISED BIANNUAL REPORT AND IMPLEMENTATION TIMELINE FOR COMPLAINTS HANDLING AND RESOLUTION REGULATIONS 11 MARCH 2021 Monetary Authority of Singapore 2 Contents 1 Preface .. 3 2 Definitions .. 4 3 Scope of application .. 6 4 Obligation on FA firms CHR process .. 7 5 Board and senior management responsibility .. 11 6 Information on CHR process to be publicly available.

4.1 In the Response to Feedback Received- Public Consultation on Recommendations of the Financial Advisory Industry Review issued in September 2013, MAS indicated under paragraph 7.5.8 that FA firms will be allowed to exclude complaints that are resolved within one business day from the set of data to be reported to MAS (one business day

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