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RESPONSE TO FEEDBACK RECEIVED

Monetary Authority Of Singapore 1 RESPONSE TO FEEDBACK RECEIVED Draft Regulations for Complaints Handling and Resolution Revised Biannual Report and Implementation Timeline for Complaints Handling and Resolution Regulations 11 March 2021 RESPONSE TO FEEDBACK RECEIVED ON DRAFT REGULATIONS FOR COMPLAINTS HANDLING AND RESOLUTION / REVISED BIANNUAL REPORT AND IMPLEMENTATION TIMELINE FOR COMPLAINTS HANDLING AND RESOLUTION REGULATIONS 11 MARCH 2021 Monetary Authority of Singapore 2 Contents 1 Preface .. 3 2 Definitions .. 4 3 Scope of application .. 6 4 Obligation on FA firms CHR process .. 7 5 Board and senior management responsibility .. 11 6 Information on CHR process to be publicly available .. 12 7 Centralised management system for complaints .. 12 8 Revised biannual report template.

response to feedback received on draft regulations for complaints handling and . response to feedback received on draft regulations for complaints handling and resolution / revised biannual report and implementation timeline for complaints . monetary authority of singapore . regulations.

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