Transcription of S A RACTICAL UIDE - OPM.gov
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S A RACTICAL UIDE - OPM.gov
September 2008 St r u c t u r e d In t e r v I e w S: A Pr A c t i c A l Gu i d e STRUCTURED INTERVIEWS: A PRACTICAL GUIDE Office of Personnel Management Theodore Roosevelt Building 1900 E Street, NW Washington, DC 20415-0001 September 2008 TABLE OF CONTENTS 3 3 Structured vs. Unstructured 3 The Purpose of this 4 Section I: Developing a Structured 5 1. Conduct a Job 5 2. Determine the Competencies to Be Assessed by the 5 3. Choose the interview Format and Develop 6 Behavioral interview Format and 6 Writing Behavioral interview 7 Situational interview Format and 7 Writing Situational interview 7 4. Developing Rating Scales to Evaluate 8 Rating Scale and Behavioral Examples for a Behavioral 8 Rating Scale and Behavioral Responses for a Situational 11 5. Create interview 12 6. Pilot Test the interview Questions and Evaluate the interview 14 7. Create the Interviewer s 14 8. Document the Development 14 Section II: Administering a Structured 15 15 Training Your 15 15 Interviewer s Non-Verbal 15 Interpersonal Bias and Rating 16 The interview 16 Conducting the 16 Supplemental 16 Arrival of the 16 Rating Each 17 Documenting the interview 17 Appendix A: Structured interview Implementation 21 Appendix B: Structured interview Development 22 Appendix C: Sample Critical Incident 23 Appendix D: Panel 25 Appendix E: Sample Lesson Plan f
Besides adversely affecting the reliability and validity of the unstructured interview, the lack of standardization in interview procedure and questions also makes the unstructured interview
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