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The Keil Centre Ltd 19991 safe communication AT shift handover : setting ANDIMPLEMENTING STANDARDSR onald Lardner, Chartered Occupational Psychologist, The Keil Centre, 5 South Lauder Road,Edinburgh, EH9 2LJ, UK. Tel (00 44) 131 667 8059, Fax (00 44) 131 667 7946, paper describes the planning and implementation of a site-wideinitiative to improve shift handover communication methods andpractice in a UK oil refinery. A model of effective shift handovercommunication was derived from the psychology of effectivecommunication, shift handover communication research in UK andFrench safety-critical process industries, analysis of industrialaccidents and best industry practice. This model was used to assesscurrent practice in a large oil refinery and make measurableimprovements. We describe the process and outcomes of the WordsSafety - Shiftwork - shift handover - communication - Structured LogsINTRODUCTIONS hift handover is regarded as important in many shift -working occupations.
The Keil Centre Ltd 1999 1 SAFE COMMUNICATION AT SHIFT HANDOVER: SETTING AND IMPLEMENTING STANDARDS Ronald Lardner, Chartered Occupational Psychologist, The Keil Centre, 5 South Lauder Road,
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