Transcription of Safe Communication - NHS England
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Safe Communication - NHS England
Quality Improvement Clinic Ltd. August 2015 Safe Communication Design, implement and measure: A guide to improving transfers of care and handover Authors: Nicola Davey & Ali Cole Quality Improvement Clinic Ltd. P a g e | 2 August 2015 Contents: Acknowledgements page 3 References page 3 Distribution & reproduction page 3 Executive summary page 4 Introduction page 5 Where can things go wrong? page 6 How do you achieve it? (The six step improvement process) page 8 Useful resources & references page 40 Appendices page 42 1 Startoutpage102 Defineandscopepage133 Measureandunderstandpage194 Designandplan(includingSBAR)page245 Pilotandimplementpage346 Sustainandsharepage38 I got so used to the system being broken I prepared and copied my own handover sheet about my husband s condition All the things I knew they needed to know a
Assessment, Recommendation), and directs you to some resources on form ... standardised proforma is ... transfers of care simple will reduce the risk (improve quality) and release time to care (improve productivity). ‘Healthcare organisations [should] implement a
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