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Safety and Quality Improvement Guide 2

2222222 October 2012 Standard 2 partnering with ConsumersSafety and Quality Improvement GuideISBN: Print: 978-1-921983-29-0 Electronic: 978-1-921983-30-6 Suggested citation: Australian Commission on Safety and Quality in Health Care. Safety and Quality Improvement Guide Standard 2: partnering with Consumers (October 2012). Sydney. ACSQHC, 2012. Commonwealth of Australia 2012 This work is copyright. It may be reproduced in whole or in part for study or training purposes subject to the inclusion of an acknowledgement of the source. Requests and inquiries concerning reproduction and rights for purposes other than those indicated above requires the written permission of the Australian Commission on Safety and Quality in Health Care:Australian Commission on Safety and Quality in Health CareGPO Box 5480 Sydney NSW 2001 Email: document was prepared by the Australian Commission on Safety and Quality in Health Care in collaboration with numerous expert working groups, members of the Commission s standing committees and individuals who generously gave of their time and Commission wishes to acknowledge the work of its staff in the development of this of ContentsThe National Safety and Quality Health Service Standards 2 Terms and definitions 5 Standard 2: partnering with Consumers

2 2 2 22 2 2 October 2012 Standard 2 Partnering with Consumers Safety and Quality Improvement Guide

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