SAP Solution Manager – Change Request Management

SAP SolutionManager ChangeRequest ManagementSAP Solution Manager Product ManagementSAP AGProject ActivitiesAdministration ActivitiesChange Request ManagementMaintenance ActivitiesChange RequestManagement Follows itil standards Maintenance processesSAP Solution Manager ScenariosService Desk Best Practicesfor messaging Integration of3rd-party help desks Solution ManagerDiagnosticsSolution Monitoring System monitoring Business process monitoring Central system administration Solution reporting Service Level reporting SAP EarlyWatch AlertUpgrade ofSAP solutions SAP methods & tools E-learning mgmt. Test managementImplementation ofSAP solutions SAP methods & tools Global rollout Customizing sync. E-learning mgmt. Test managementCOREBUSINESSPROCESSESD elivery ofSAP Services Onsite/remote services Issue ManagementRequired for the delivery ofSAP Standard Support Services= SAP 2007 / Page 3 SAP Solution Manager attacks known CostDriversHardware upgradeTechnical upgrade (Downtime) & preparationModification adjustment / New functionality0%5%10%15%20%25%30%Project managementEnd-User trainingTest organization and executionChange ManagementE-Learning ManagementTest ManagementRoadma

Change Request Management • Follows ITIL standards • Maintenance processes SAP Solution Manager Scenarios Service Desk • Best Practices for messaging • Integration of 3rd-party help desks • Solution Manager Diagnostics Solution Monitoring

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  Solutions, Management, Change, Manager, Request, Itil, Solution manager change request management

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