Transcription of SCOPE Work Package 7 Quality Management …
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SCOPE Work Package 7 Quality Management …
SCOPE work Package 7 Quality Management Systems Compliance and Performance: Management and Indicators 2016 SCOPE work Package 7 Quality Management Systems Compliance and Performance: Management and Indicators 2 Contents Acknowledgments 3 1. Introduction 4 Purpose of the document 4 Definitions and abbreviations 4 Background 5 2. Concepts 7 Compliance Management 7 Performance Management 7 Performance versus Compliance 7 3. Indicators 8 Key performance indicators (KPIs) 9 Key Risk Indicators (KRIs) 10 4. Examples of compliance and performance indicators 12 5. Balanced Scorecard (BSC) a tool for monitoring performance and compliance indicators 21 6. Summary and conclusions 22 SCOPE work Package 7 Quality Management Systems Compliance and Performance: Management and Indicators 3 Acknowledgments Authors Ana Sofia Martins, Magda Pedro, Margarida Guimar es SCOPE work Package 7 Quality Management Systems Compliance and Performance: Management and Indicators 4 1.
SCOPE Work Package 7 Quality Management Systems Compliance and Performance: Management and Indicators 2 Contents Acknowledgments 3 1. Introduction 4
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