Transcription of Service Level Agreement Template - SARS
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Service Level Agreement Template - SARS
Service Level Agreement Between The SOUTH AFRICAN REVENUE Service , an organ of state within the public administration but outside the public Service established in terms of Section 2 of the South African Revenue Service Act, 1997 (Act No. 34 of 1997). ( SARS ) and ..a private company incorporated in accordance with the laws of South Africa with registration number: .. ( Service Provider ) FOR THE SUPPLY, DELIVERY, INSTALLATION AND MAINTENANCE OF DIESEL GENERATORS Service Level Agreement for Supply of Diesel Generators Page 2 of 46 TABLE OF CONTENTS 1. Appointment .. 3 2. Interpretation .. 3 3.. 9 4.. 9 5. services Description .. 9 6. Generator Availability .. 12 7. Service Level Failures .. 13 8. Service Charges And Payment Terms .. 14 9. Service Level Management .. 16 10. The Service Provider s Call Logging Procedure.
Service Level Agreement for Supply of Diesel Generators Page 3 of 46 1. APPOINTMENT 1.1 SARS issued a Request For Proposal under number RFP……../20….
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