Transcription of Service Measurement Index Framework Version 2 - …
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Service Measurement Index Framework Version 2 - …
CSMIC Carnegie Mellon University Silicon Valley Moffett Field, CA USA Service Measurement Index Framework Version July 2014 SMI Framework Version 2011 - 2014 Carnegie Mellon University 2 Introducing the Service Measurement Index (SMI) The Service Measurement Index (SMI) is a set of business-relevant Key Performance Indicators (KPI's) that provide a standardized method for measuring and comparing a business Service regardless of whether that Service is internally provided or sourced from an outside company. It is designed to become a standard method to help organizations measure cloud-based business services based on their specific business and technology requirements.
CSMIC Carnegie Mellon University Silicon Valley Moffett Field, CA USA Service Measurement Index Framework Version 2.1 July 2014
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