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Service Transition SERVICE ASSET AND CONFIGURATION ...
SERVICE Transition SERVICE ASSET AND CONFIGURATION management PROCESS VERSION: REVISION DATE: February 23, 2017 SERVICE Transition USER GUIDE SERVICE ASSET and CONFIGURATION management Process | 02/23/2017 Page i Contents Section 1. Introduction .. 1 Purpose .. 1 Goal .. 1 Overview .. 1 Key Relationships with other processes .. 2 Definitions .. 2 Section 2. Roles and Responsibilities .. 4 Process Owner/ CONFIGURATION Manager .. 4 CONFIGURATION Item Class Owner .. 4 CONFIGURATION Item Class Administrator .. 4 CONFIGURATION Item Company Administrator .. 5 IT SERVICE Continuity management (ITSCM) 5 IT Staff .. 5 ITSM Product Manager .. 5 Section 3. SACM Process and Relationship Map .. 6 Section 4. CONFIGURATION management Database.
Service Transition USER GUIDE Service Asset and Configuration Management Process 4.3 | 02/23/2017 Page 1 Section 1. Introduction 1.1 Purpose The purpose of this document is to describe the Service Asset and Configuration Management
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