Transcription of ServiceNow Change Management Guide - Stanford University
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ServiceNow Change Management Guide - Stanford University
Stanford University November 22, 2017 ServiceNow Change Management Guide Page 2 of 44 Table of Contents 1. Change Management Overview .. 4 Introduction to Change Management .. 4 Goals of Change Management .. 4 Objectives of Change Management .. 4 Key Policies .. 5 2. Stanford Change Management Process .. 5 Overview .. 5 Roles and Responsibilities .. 5 Types of 8 Lead Times for Normal/Expedited Change Requests .. 9 High Level Process Overview .. 10 Normal/Expedited Change .. 10 Emergency .. 10 Standard (pre-authorized) .. 11 Process Steps and Activities .. 12 Raise and Record .. 12 Assess and Evaluate.
Nov 22, 2017 · environment from inception to completion. To be successful in managing change, the Change Management process must ensure that all changes are recorded and authorized at the appropriate level. Change Management helps organizations understand and work to minimize risks of changes to the IT environment. Goals of Change Management
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