Servicer Total Achievement and Rewards Performance ...

2019 Fannie Mae. Trademarks of Fannie Mae. 1 of 19 Servicer Total Achievement and Rewards Performance Scorecard Report User Guide Introduction to the Performance Scorecard Report September 2019 The Servicer Total Achievement and Rewards (STAR ) Performance Scorecard is designed to help you quickly identify opportunities for improvement. Fannie Mae provides Performance feedback on your progress against each metric and relative ranking within your Peer Group. The Performance Scorecard metrics were selected based on Fannie Mae s current strategic objectives to minimize credit losses, increase operational efficiency, and improve the borrower experience.

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