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Sharing Knowledge, Improving Practice, Changing Lives

Sharing knowledge , Improving Practice, Changing Lives A knowledge management strategy and action plan for social services in Scotland 2010-2012 Produced by NHS Education for Scotland knowledge Services and the Institute for Research and Innovation in Social Services (IRISS) in partnership with the Social Services Managed knowledge Network, March 2010. NHS Education for Scotland and knowledge , Improving Practice, Changing Foreword 2 Overview 4 Key messages 6 Introduction 7 What is knowledge management? 8 knowledge management and Changing Lives 9 knowledge management supporting leadership, research and continuous learning 10 How will the strategy be delivered? 11 Strand one: managing knowledge to build workforce capacity 12 What will this mean for me? 13 Strand two: Sharing knowledge with service users and carers: creating personalised social services 14 What will this mean for me?

Workforce development – Maximising the knowledge and skills of social services staff depends on equitable access to the knowledge base, a culture that facilitates sharing of learning and experience, and competence and confidence in using knowledge effectively. The routine application of knowledge to practice will help practitioners

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