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Six Sigma and Quality Management

PDF generated using the open source mwlib toolkit. See for more generated at: Tue, 19 Jun 2012 19:05:43 UTCSix Sigma and QualityManagementMBA Student TextContentsArticlesQuality Management1 Quality control1 Total Quality management3 Quality Management system4 The Roots of Modern Quality Management8 Walter A. Shewhart8W. Edwards Deming12 Kaoru Ishikawa25 Joseph M. Juran28 PDCA33 Kaizen35 Just in time (business)39 ISO 900045 Malcolm Baldrige National Quality Award55 EFQM Excellence Model61 EFQM Excellence Award62 SERVQUAL63 The basics of Six Sigma65 Six Sigma65 Seven Basic Tools of Quality76 Tools78 Ishikawa diagram78 Check sheet82 Histogram86 Control chart92 Pareto chart100 Scatter plot102 Stratified sampling104 Flowchart106 Run chart111 Statistical process control113 Systems for Implimentation117 DMAIC117 Design for Six Sigma118 Voice of the customer121 Poka-yoke123 Muda (Japanese term)

The first edition of Juran's Quality Control Handbook was published in 1951. He also developed the "Juran's trilogy," an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control and quality improvement. These functions all play a vital role when evaluating quality.

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