Smart Metering Implementation Programme Government ...

Smart Metering Implementation Programme Government Response to the Consultation on the Consumer Engagement Strategy December 2012 Smart Metering Implementation Programme Consumer Engagement Strategy 2 Contents General information 3 Executive summary 4 Chapter 1 - Introduction 7 Chapter 2 - Context and aims of Consumer Engagement Strategy 10 Chapter 3 - Effective consumer engagement 15 Chapter 4 - Delivering consumer engagement 25 Chapter 5 - Engaging the non-domestic sector 57 Chapter 6 - Enabling wider changes to the energy system and market 63 Chapter 7 - Monitoring and evaluating the Consumer Engagement Strategy 67 Annex 1 - Consultation questions 69 Annex 2 - Consultation respondents 73 Annex 3 - Draft consumer engagement licence conditions gas supply licence 77 Annex 4 - Draft consumer engagement licence conditions electricity supply licence 88 Smart Metering Implementation Programme Consumer Engagement Strategy 3 Department of Energy and Climate Change 3 Whitehall Place London SW1A 2AW Telephone: 0300 068 4000 Website: Crown copyright 2012 Copyright in the typographical arrangement and design rests with the Crown.

Smart Metering Implementation Programme – Consumer Engagement Strategy 4 Executive Summary The national roll-out of smart meters will bring significant benefits to consumers, but

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